2025-7-19 gutalamedical (Congo): Mr. Mark, how are you? I bought the Quantenmagnetresonanzanalysator. I need the encryption lock for it. I am Dr. Gutala. I installed the software, but it shows an error and asks for an encryption lock.

MAIC MARK: Could you please share your full name and email address? Before sending the download link, kindly provide four photos of the Quantum Analyzer and its accessories from different angles. I need to verify if it is our original device.

2025-7-19 gutalamedical (Congo): Yes, I will send them, sir. Name: Gutala.

MAIC MARK: Received.

2025-7-19 gutalamedical (Congo): Thanks, my dear sir. I hope you are sending me version 3.0.0, which will work for my device.

MAIC MARK: Version 3.0 is outdated and no longer supported.

2025-7-19 gutalamedical (Congo): But it says “Cannot find dongle.” Is there any solution for that?

MAIC MARK: This error means your USB key is not compatible with our licensed software. Since the device was not purchased from us, we cannot provide after-sales support. Please contact your seller for assistance.

2025-7-19 gutalamedical (Congo): OK.